Frequently Asked Questions
Everything you need to know about your DEOC beauty journey.
Are DEOC Cosmetics products cruelty-free?
Yes, we are 100% cruelty-free. We never test our products or ingredients on animals, and we ensure all our suppliers adhere to the same ethical standards.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return gently used products for a full refund or exchange.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to follow your package's journey directly to your door.
Are your products suitable for sensitive skin?
Most of our formulas are dermatologist-tested and designed to be gentle. However, we recommend checking the full ingredient list on each product page and performing a patch test before full application.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay.